OLAE | We Ship Worldwide | Terms + Returns

Terms of Sale + Returns Policy

30-Day Money Back Guarantee

We want you to be 100% satisfied with your purchase, and stand by the quality of our products. Should you for any reason be unhappy with your purchase we will issue a refund.

Conditions:

30 days (after receiving the product) we offer a full refund (except shipping charges)
Do not use more than 1/3 of the product (photo might be requested)

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: OLAE RETURNS 421 Chemin Du Chateau De Lacalm, Roquecourbe FR 81210.

Shipping returns

To return your product, you should mail your product to: OLAE RETURNS 421 Chemin Du Chateau De Lacalm, Roquecourbe FR 81210. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.